Cart
product added to request
EF2X configure
T203 configure
EE-24 configure
TK-304 configure
EFV2 24V configure
QFS-2X configure
VS-D250 configure
EP configure
MKL configure
MTA configure
TK-309 configure
TK-301 PTFE configure
ZMF-202e-IR configure
T-200.L 230V configure
ZT-V configure
EE-2X configure
OAA-300 configure
EF2X
Double pipe and filling pipe monitoring
EF2L and EF2T -conductive-
with general technical approval for construction Z-65.13-405
Properties
- Electrical connection : Stecker GDM
- Protection class EN60529 : IP 65 mit Dichtung
- connection : PVC Überwurfmutter G 1 ¼“
- PVC : max. +60 °C
- PE : max. +80 °C
- Storage temperature : -30...+85 °C
- Operating pressure : max. 6 bar
Material
- Pipe : PVC | PE
- Sensor rods : Edelstahl 1.4571 | Hastelloy B/C | Titan | Tantal
tdata.ElektronikteilET-473L|ET-473T
- nominal voltage : 20...30 V DC
- Power consumption : 1 VA
- Output contact : Schließer | Öffnerkontakt (NO/NC) (nicht potentialfrei)
- Switching voltage : 12...30 V DC
- Switching current : max. 300 mA
- Switching capacity : max. 9 W
- Sensitivity range : 2...30 kOhm
- ltdata. :
T203
Immersible Magnetic Probe made of PVC, PE, PPH, PTFE or stainless steel (1.4571)
Magnetic immersion probes for use with highly aggressive liquid media for detecting level limits in containers
tdata.
- connection : Polyesterdose | Aluminiumdose
- Protection class : IP 65 Dose
- Guide tube : Edelstahl 1.4571, Ø 15 mm
- Guide Tube length : max. 6000 mm
- Operating temperature : max. 135 °C
- Operating pressure : max. 20 bar
- F-Contact : 1/12 kΩ
- Switching current : 1A, 2A ( nur mit Schirmung)
Float types
- float type 05 : Dichte: 0,81 g/cm³ | 110 mm Abstand
- float type 06 : Dichte: 0,67 g/cm³ | 135 mm Abstand
Number of contacts
- Changeover contact : 5x
- normally open : 6x
- Normally closed contact : 4x
Switching capacity
- Changeover contact : 60 W/VA
- normally open : 100 W/VA
- Normally closed contact : 60 W/VA
EE-24
Ex-Electrode-single with integrated safety barrier
When using a threshold detection electrode with integrated safety barrier, exceeding or falling below a threshold in conductive fluids in Ex-Zone 0 (category 1) can be detected.
Properties
- connection thread : G 1/2” Standard | G 3/4” | G1”
- Cable : TPK (Standard) | SIL (Silikon) | FEP (Teflon)
- rod length : max. 6.000 mm
- Operating pressure : max. 40 bar
Material
- electrode body : Edelstahl 1.4571
- Process connection : Edelstahl 1.4571
- Coating : PTFE
- electrode rod : Edelstahl 1.4571
- on request : Hastelloy C | Tantal
CS-11
CO2 Sensor with digital Interface
Digital CO2 sensor CS-11 for measuring carbon dioxide concentration in mobile applications.
Properties CS-11
- Measured variable: : CO2
- Measuring range: : 0…5.000 ppm
- Measuring principle: : optisch, NDIR
- Housing : Kunststoff
- measuring grid : 2 sec.
- Accuracy : ± 50 ppm
- Protocol : I²C-Bus
- Operating conditions Temperature : -0°C … 50°C
- Operating conditions Humidity : 0…85 % rH
- Storage conditions Temperature : -30°C … 70 °C
- Storage conditions Humidity : 0…85 % rH
Properties MV-CAN
- Housing : Plastik
- Mounting : Hutschienenmodul für Einbau in Schaltschrank
- Operating voltage : 10…48 V
- measuring grid : 2 sec.
- CAN protocol : CANopen 2.0 A nach CiA DS 404
- Physical Layer : nach ISO 11898
- Option : Bereitstellung des EDS-Files
- Operating temperature : -40°C … +80°C
- Storage temperature : -40°C … +120 °C
TK-304
Level transmitter for Ex-Zone 0 (Cat.1)
T30... continuous magnetic immersible probes are used for quasi-acquisition of the filling level in containers with liquid media.
Technical Data
- connection : Dose
- Protection class Socket : IP 65
- Float type : 03, 04, 09
- Sliding tube length : max. 6000 mm
- Operating temperature : max. 135 °C
- Operating pressure : max. 20 bar (Kugel) max. 15 bar (Zylinder)
- Resolution : 7,5 mm | 10 mm
- Accessories : R/I-Wandler TK-101
MaterialDensity
- Type 03 : 0,75 g/cm³
- Type 04 : 0,65 g/cm³
- Type 09 : 0,76 g/cm³
EFV2 24V
adaptive conductive electrodes with and without 24 V direct connection
The conductive electrode EFV2 is approved by the "DIBt" as an overfill prevention device for liquids hazardous to water.
Connection
- Box : Polyesterdose (PO)
- Cable : Kabel (TPK)
- Plug : Stecker (ST)
Properties
- Protection class : IP 65
- connection thread : G2"
- Union nut : G2¾", S 100x8
- Material Screw connection : PE, PVC, PPH, PVDF
- Material Sensor rods : Edelstahl (1.4571), Hastelloy C, Titan, Tantal, Kohlestifte
- Operating temperature : PE, PVC: atmosphärisch PPH : 90 °C, PVDF: 100 °C
- Operating pressure : atmosphärisch
- Resistance value of line monitoring : 22 kΩ / 100 kΩ je nach Ausführung
Operating temperature
- PE : atmosphärisch
- PVC : atmosphärisch
- PPH : 90 °C
- PVDF : 100 °C
Technical specifications electronic part
- Operating temperature : –20...+85 °C
- Storage temperature : –30...+85 °C
- nominal voltage : 24...30 V DC
- Power consumption : max. 2 W
- Switching voltage : max. 230 V AC / V DC min. 5 V DC (CMOS-Relais)
- Switching current : max. 0,12 A AC / A DC min. <1 mA
- Switching capacity : max. 25 VA / W
- Sensitivity : 3k … 100 kΩ
T205 VA
Stainless steel magnetic immersion probes
Magnetic immersion probes for use with highly aggressive liquid media for detecting level limits in containers
Properties
- Protection class : IP 65
- Number of floats : max. 2x Typ 08
- connection cable : Silikon Litze
- Operating temperature : max. 100 °C
- Operating pressure : max. 10 bar (Zylinder)
- Number of contacts : max. 2 x Schließer/ Öffner wahlweise durch 180°-Drehung des Schwimmers bei 2 Schwimmern
- Switching current : 1 A
- Switching voltage : 250 V AC
- Switching capacity : 50 W/VA
- Sliding tube length : max. 1000 mm
- media density : Typ 08: 0,78 g/cm³
- float : Zylinder Edelstahl 1.4571 27 mm Ø
- min. contact distance with several floats : 50 mm
DS-CAN-01
CANopen pressure transmitter with CAN bus signal output
Versatile, media-compatible pressure transmitter with CAN bus interface.
technical properties
- Pressure type : Relativdruck gegen Umgebungsdruck bzw. gegen interne Atmosphäre
- measuring resolution : 10 Bit
- Measuring accuracy : Klasse 0,5 bei RT
- Total error : < 1,5 % v.E bei -10 °C … +80 °C.
- measuring grid : ab 5 ms
- CAN protocol : CANopen 2.0 A
- Physical Layer : nach DIN 11898
ambient conditions
- Operating temperature range : -40 °C … +80 °C
- Storage temperature range : -40 °C … +120 °C
- Shock resistance : 30 g, Dauer
- Vibration resistance : 10 g bei 20-1000 Hz
- EMC/ESD : EN 50082-1 und EN 50082-2
- Duration : 14 ms bei RT
Pressure measuring ranges
- kPa : bar
- 0...500 : 0…5
- 0...1.000 : 0…10
- 0...2.000 : 0…20
- 0...5.000 : 0…50
- 0...10.000 : 0…100
- 0...35.000 : 0…350
- 0...50.000 : 0…500
- 0...70.000 : 0…700
- 0...200.000 : 0…2.000
- 0...400.000 : 0…4.000
- Standard pressure range : in kPa
- Non-standard ranges : auf Anfrage erhältlich
ER-104
1-channel electrode relay
Electrode relays for conductive level detection for all areas in which conductive, liquid media are to be detected, controlled or monitored
Properties
- Protection class EN60529 clamp : IP 20
- Protection class EN60529 front panel housing : IP 40
- Operating temperature : –20...+60 °C
- Storage temperature : –30...+80 °C
- Weight : ca. 150g
- ltdata. :
Power supply
- nominal voltage : siehe Typenschlüssel
- AC nominal frequency : 48...62 Hz
- Power consumption : max. 1 W / VA
Input
- Open circuit voltage : ≤ 10 V AC
- Short-circuit current : ≤ 5 mA
- Switching delay : siehe Typenschlüssel
- Sensitivity range : siehe Typenschlüssel
Output
- Contacts : potentialfreie Wechselkontakte
- Switching voltage(min) : 5 V
- Switching voltage (max) : 250 V AC / 150 V DC
- Overvoltage category : EN 61010-1 Kategorie III
Switching current
- Switching current : min. 5 mA
- Switching current : max. cos φ =1 5 A
- Switching current : max. cos φ = 0,7 3 A/AC
- Switching current : max. cos φ = 1
QFS-2X
Stainless Steel Float Switch
QFS-20 & QFS-21 float switches have stainless steel floats and one or two reed contacts.
Properties
- Protection class EN60529 : IP68
- Material Float : VA 1.4571
- Material hose : Edelstahlwellschlauch (1.4404) mit Edelstahldrahtumflechtung (1.4301)
- Operating temperature : max. + 150 °C
- media density : ρ ≥ 0,8g/cm³
- Switching system : Reed-Schalter
- Contact : Wechsler, NO, NC
- Switching voltage : 4...250 V AC/DC
- Switching current : 1 mA ...1 A
- Switching capacity : max. 1A, 60 VA/60 W
- Switching hysteresis : ca. 100 mm
- Switching angle : ca. + 20° / – 20°
- Operating pressure (QFS-20) : max. 15 bar
- Operating pressure (QFS-21) : max. 6 bar
VS-D250
Transmitter for ViscoScope viscosity sensors
Maximum flexibility for an optimal choice of measuring instrument: The VS-D250 transmitter is compatible with all ViscoScope® sensors of the types VA-100 and VA-300.
Properties
- Output card socket : 2
- External input : 0/4…20 mA | 0/2…10 V DC
- Power supply : 24V DC, 12 W
- Dimensions : 142 x 106 x 73 mm (L x B x H)
- Front : RS232, MODBUS RTU (Standard)
Display and Operation
- Lines : 4
- Pages : 2
- Character set : alphanumerisch
- Buttons : 3 (front)
Alarms
- system function :
- sensor diagnosis :
- Coil Temperature :
- 2 configurable LEDs :
optional outputs
- 0/4…20mA | 0/2…10V DC (active) :
- RS232 | RS485 :
- 2 SPDT-Relays: RS232 | RS485 :
Filter
- Moving average (200 measured values) :
EP
Plate Electrode as Leak Detector (conductive)
with general approval for constructions and EC-Type-Examination Certificate for Ex-zone 1(Cat. 2)
Properties
- Protection class EN60529 : IP 68
- Operating temperature : atmosphärisch
- Operating pressure : atmosphärisch
- Resistance value of line monitoring : 22 kΩ / 100 kΩ
- cable length : auf Wunsch
Material
- Cable : TPK (PVC Basis)
- Sensor rods : Edelstahl (1.4571) | Hastelloy B | Hastelloy C | Titan | Tantal | Glaskohlenstoff
Options
- cable material : FEP (Teflon) | EX (PVC blau)
MKL
Magnetic Flap Indicator
The MKL level indicator is connected by its two connections to the container to be monitored (see connection example). According to the law of interconnected containers the level in the float chamber corresponds exactly to the level in the container
Properties
- connection : Flansch ab DN 15
- Material : rostfreier Edelstahl, PVC, PPH, PVDF
- Material flange : Edelstahl 1.4571, C22.8
- Material Float : Edelstahl, Titan, PVC, PPH, PVDF
- Number of contacts : beliebig
- Contact load : max 10 VA, max 230 V AC
- Display length : max. 6m
Operating temperature
- PTFE seal : max. 150 °C
- Stainless steel: Klingerit seal : max. 200 °C
- PVC : max. 60 °C
- PPH : max. 90 °C
- PVDF : max. 130 °C
Stainless steel float
- Weight : ~ 300 g
- Dimensions : Ø 52 x 270
- Operating pressure : 16 bar
- media density : ρ ≥ 0,70 g/cm³
Stainless steel float
- Weight : ~ 320 g
- Dimensions : Ø 52 x 270
- Operating pressure : 40 bar
- media density : ρ ≥ 0,75 g/cm³
Titanium float
- Weight : ~ 180 g
- Dimensions : Ø 52 x 150
- Operating pressure : 16 / 40 bar
- media density : ρ ≥ 0,73 g/cm³
PVC float
- Weight : ~ 331 g
- Dimensions : Ø 52 x 250
- Operating pressure : 6 bar
- media density : ρ ≥ 0,8 g/cm³
PPH float
- Weight : ~ 283 g
- Dimensions : Ø 52 x 250
- Operating pressure : 6 bar
- media density : ρ ≥ 0,69 g/cm³
PVDF float
- Weight : ~ 352 g
- Dimensions : Ø 52 x 250
- Operating pressure : 6 bar
- media density : ρ ≥ 0,85 g/cm³
MTA
Mechanical tank level indicator
The tank level indicator is a mechanically actuated indication operating "on the spot”. It permits a high degree of safety and flexibility thanks to separate points of measurement and indication.
Properties
- Tank connection : Flansch ab DN 80 (Sonderanschlüsse auf Wunsch)
- Material : siehe Maßbild
- Material Tube : PVC, transparent | Ø 50 x 1,8 | Ø 63 x 3,0
- Operating temperature : –20...+60 °C
- Operating pressure : atmosphärisch
Material Float
- PPH : Ø 70 mm 460 g
- PVC : Ø 70 mm 455 g
- PPH : Ø 40 mm 370g
- PE : Ø 70 mm ca. 450 g
Material Rope
- PPH : (rot, Ø 2 mm) ~ 2 g/m
- Polyester : (bunt, Ø 2 mm) ~ 4 g/m
- PTFE : (weiss, Ø 3 mm) ~ 10 g/m
TK-309
Stainless steel level sensor
T30... continuous magnetic immersible probes are used for quasi-acquisition of the filling level in containers with liquid media.
Technical Data
- connection : Dose
- Protection class socket / plug : IP 65
- Protection class EN60529 cable : IP 55
- Float type : 07
- connection cable : 1000 mm Silikon 0,5 mm²
- Sliding tube length : max. 6000 mm
- Operating temperature : max. 130 °C
- Operating pressure : max. 20 bar
- media density : Typ 07: 0,54 g/cm³
- Resolution : 7,5 mm | 10 mm | 15 mm | 20 mm | 1% | 2% | 5%
- Accessories : R/I-Wandler TK-101
BK-3X0
Bistable change-over contact
Magnetically actuated changeover switch,
which permanently changes its electrical switching state as a result of a magnetic system passing by, depending on the direction of movement.
Properties
- Protection class EN60529 : IP 65
- Operating temperature : –25...+70 °C
- Wire cross-section max. : 1,5mm²
- Switching point distance between two contacts : min. 40 mm
- Switching hysteresis : ca. 10-15 mm
Material
- Housing : Polycarbonat
- Mounting clip : V2A, Kabelbinder (PP)
- Rivet : V2A
- Screw connection : M 20 x 1.5, Polyamid
Weight
- BK-390-50 : 137 g
- BK-390-63 / BK-380 : 140 g
Switching contact
- Switching voltage : 5...250 V AC/DC
- Switching current : 1mA...6 A AC/DC
- Switching capacity(min.) : 300 VA, 60 W
- Switching capacity(max.) : 5 mW
TK-301 PTFE
Liquid Level Measuring Instruments Series
T30... continuous magnetic immersible probes are used for quasi-acquisition of the filling level in containers with liquid media.
Technical Data
- Protection class socket / plug : IP 65
- Protection class EN60529 cable : IP 55
- Float type : 16
- connection cable : 1000 mm Silikon 0,5 mm²
- Sliding tube length : max. 6000 mm
- Operating temperature : max. 120 °C
- Operating pressure : max. 3 bar
- media density : 0,79 g/cm³
- Resolution (depending on type) : 7,5 mm |10 mm | 15 mm | 20 mm | 1 % | 2 % | 5 %
- Accessories : R/I-Wandler TK-101
ZMF-202e-IR
Robust propane gas sensor for industrial applications with extended operating temperature range and ATEX / SIL-2
The ZMF-202e-IR is a propane sensor for measuring propane concentration in harsh environments.
Properties
- Operating conditions : -40 °C…+60 °C
- Storage conditions : -40 °C…+85 °C
- RelativeHumidity : 0…95 % nicht kondensierend
- Measurement method : NDIR (dual beam technology)
- Certification : SIL2, ATEX
- Signal output : 4..20mA
- Power supply : 12…24 V DC
- Housing : Edelstahl
- Standard cable length : 1,5 m
- pressure conditions : 800...1200 mbar
- screw thread : M46x1,5
Measuring ranges
- in ppm : in vol%
- 0...17.000ppm : 0…1,7 vol% (100 % LEL)
- 0...21.000ppm : 0…2,1 vol%
Options
- Other cable lengths on request :
- ATEX certification (optional) :
T-200.L 230V
Leakage probes with general building authority approval
The leakage probes T-200.L are approved by the "DIBt" on the basis of the "WasBauPVO" for the detection of leaked liquids hazardous to water.
Connection
- Box : Polyesterdose (PO)
Properties
- Protection class : IP 65
- Cable entry : PVDF-Verschraubung , PVC-Dichtung
- Material Float : PE
- Material leakage probe base : PE
- Cable : TPK (PVC Basis)
- Operating temperature : max. 60 °C
- Operating pressure : atmosphärisch
- media density : ρ ≥ 0,6 g/cm³
- Switching hysteresis : typ. 2 mm
- Switching point tolerance : max. 2 mm
Power supply
- nominal voltage : 24…230 V AC/DC
- Power consumption : ≤ 2 W
Output
- Output contact : 2 potentialfreie Wechselkontakte
- Switching voltage : max. 250 V AC / 30 V DC
- Switching current : max. 5 A AC / 5 A DC
- Switching capacity : max. 750 VA / 90 W
- displays : Betriebs-LED grün, Funktions-LED rot
- Switching delay : ca. 0,5 s Anzug/Abfall
- CE marking : siehe Konformitätserklärung
T209-0
Immersible Magnetic Probe made of PVC, PE, PPH, PTFE or stainless steel (1.4571)
Magnetic immersion probes for use with highly aggressive liquid media for detecting level limits in containers
Properties
- connection : PO-Dose oder AA-Dose
- Protection class : IP 65 Dose
- Float type : max. 6x Kugel Edelstahl 105 mm Ø
- Sliding tube length : max. 6000 mm
- Operating temperature : max. 135 °C
- Operating pressure : max. 20 bar
- media density : 0,54 g/cm³
- Number of contacts : max. 7x Wechsler / max. 10x Schließer / 7x Öffner
- Switching current : 1A, 2A
- Switching capacity : Wechsler 60W/VA | Schließer 100 W/VA | Öffner 60 W/VA
- min. contact distance with several floats : 125 mm
KST-20 VENTO CO2
KST-20 Vento with air quality monitoring function
Automatic, controlled ventilation and dehumidification of rooms with the aH-Controlled technology*
Properties
- measuring range (Humidity) : 0…100 % rF,
- Measuring accuracy (humidity) : ±2 %
- measuring range (Temperature) : -40…+80 °C
- Measuring accuracy (temperature) : ±0,2 °C
- Signal output : I2C
- measuring range (CO2) : 0…5.000 ppm
- Adjustable limits : 1.000…1.500 ppm
- Power supply : 230 V AC
- Protection class : IP 65
- Dimensions (LxBxH) : 160 x 90 x 50 mm
- Housing : hochwertiges ASA+PC (UL 94 V-0) für harte Beanspruchung, flammwidrig und selbstverlöschend
Measuring range
- measuring range (Humidity) : 0...100 % rF
- Measuring accuracy (humidity) : ± 2%
- measuring range (Temperature) : -40...+80 °C
- Measuring accuracy (temperature) : ± 0,2 °C
- measuring range (CO2) : 0…5.000 ppm
- Adjustable limits : 1.000...1.500 ppm
ZT-V
Reliable pressure measurement and optimum process monitoring with the ZT series
From low to high pressure and suitable for liquid and gaseous media.
Connection
- Signal output : 0...10 V, 3-Leiter | 0,5...4,5, ratiometrisch | 4...20 mA, 2-Leiter
- Electrical connection : DIN EN 175301-803 A | DIN EN 175301-803 C | Binder M12x1 (Serie 713)
- Process connection : G 1/4" ISO 1179-2 (Male Form E) | 1/4" NPT | 7/16" 20 UNF Male
- measuring range (bar) : 0…0,6 | 0…600
Properties
- Pressure type : Relativdruck | Absolutdruck
- Housing : Edelstahl
- Overpressure : 1,5* fach bis 400 bar, darüber 1,2* fach
- Bursting pressure : 3* fach bis 600 bar, darüber 1,5* fach
Measurement parameters
- response time : < 1 ms
- Total error : ≤ 0,5 % FS
- Non-linearity : ≤ 0,2 % FS
- Non-repeatability : ≤ 0,10 % FS
- Hysteresis : ≤ 0,15 % FS
ambient conditions
- Temperature of the fluid : -40...+125 °C (0...+80 °C kompensierter Bereich)
- Ambient temperature : -40...+105 °C
- Storage temperature : -40°C...+125°C
- Shock resistance : g 1000 gemäß IEC 60068-2-32
- Vibration resistance : g 20 gemäß IEC 60068-2-6
EE-2X
electrode, multiple for Ex-Zone 0 (Cat. 1)
The conductive electrodes of the EE-21/EE-22 series enable the monitoring of conductive liquids within the Ex area Zone 0 (Cat. 1).
Variants
- cable connection on side : EE-21
- cable connection on top : EE-22
Properties
- connection : Edelstahl (1.4571)
- Protection class EN60529 : IP65
- Ex-protection : TÜV 02 ATEX 1796 X
- Ex protection type : II 1 G Ex ia IIC T6 bzw. Ex ia IIB T6 / II ½ G Ex ia IIC T6 bzw. Ex ia IIB T6
- connection thread : G1" | G1¼"
- Cable entry EE-21 : Edelstahl (1.4571)
- Cable entry EE-22 : Kunststoff
- Rod diameter : 4 mm | 6 mm
- rod length : max. 6.000 mm
- Operating pressure media side : max. 40 bar
- Spacer : ab Länge > 1000 mm je 1 pro 1000 mm
Material
- electrode body : Edelstahl (1.4571)
- Seal (head) : Viton
- Seal (media side) : Viton | PTFE
- Potential equalisation conductor connection : Edelstahl (1.4571)
- electrode rods : Edelstahl (1.4571) | Hastelloy C | Tantal
- Coating : PTFE
Operating temperature
- Category 1 Class T6...T1 : 60 °C
- Category 2 Class T6 : 80 °C
- Category 2 Class T5 : 95 °C
- Category 2 Class T4 : 130 °C (100°C)
- Category 2 Class T3...T1 : 150 °C (100°C)
T-200.L
Leakage probes with general building authority approval
The leakage probes T-200.L are approved by the "DIBt" on the basis of the "WasBauPVO" for the detection of leaked liquids hazardous to water.
OAA-300
Alarm Indicator (Measuring Transducer) with general approval for construction
Our alarm indicators type OAA-300 are stand-alone signaling devices with optic and acoustic alarm indication.
Properties
- Protection class EN60529 : IP 65
- Operating temperature : – 20…+60 °C
- Storage temperature : – 30…+80 °C
- Sensitivity : bei konduktiver Messung: 3, 10, 30, 100kΩ
- Dimensions : 170 x 190 x 85 mm
- Weight : ca. 0,8 kg
Control circuits
- Open circuit voltage : max. 10 V DC
- Short-circuit current : max. 10 mA
- Switching delay : ca. 0,5 s
Power supply
- nominal voltage : 230 V AC (optional 24, 115, 240 V AC 24 V DC
- Nominal frequency : 48...62 Hz
- Power consumption : max. 3 W/VA
Output
- Switching voltage : max. 250 V
- Switching current : max. 3 A
- Switching capacity : max. 500 VA | max. 50 W
- Volume : 75 dB
Our application engineers advise you personally, comprehensively and professionally!
Simply contact us by phone or e-mail!